Celebrating a Decade of Innovation and Excellence

10 Years of Transforming Customer Experiences Through Technology, Talent, and Teamwork

Our Journey to Success

Key Moments That Shaped GTS Over the Last 10 Years

GTS becomes an AWS Select Consulting Partner, joining the AWS Partner Network (APN) Public Sector Program for cloud solutions.

AWS Select Consulting Partner Status

April 2021

GTS earns AWS Advanced Service Partner Tier Accreditation and joins the APN Think Big for Small Business (TBSB) Program.

AWS Advanced Service Partner Accreditation

March 2022

GTS achieves Gold Partner status with Genesys, enhancing customer experience and contact center solutions across its portfolio.

Gold Partner at Genesys

October 2022

GTS announces seamless integrations with Amazon Chime SDK, further enhancing its unified communications and collaboration solutions.

Amazon Chime SDK Integration

April 2023

GTS achieves AWS Service Delivery designation for Amazon Connect, showcasing expertise in cloud contact center solutions for clients.

AWS Service Delivery Designation for Amazon Connect

July 2023

GTS collaborates with Zappix, delivering advanced customer experience and call center solutions to North American enterprises and governments.

Zappix Partnership for CX Solutions

March 2022

GTS strategically acquires AdaptCX to expand its customer experience offerings, strengthening leadership in the CX and AI market.

GTS Acquires AdaptCX

January 2024

GTS wins the Martech Award for "Most Innovative Bespoke Application Development Company 2024" for tailored customer experience solutions.

Martech Award for Innovation

April 2024

In partnership with Zappix, GTS launches advanced customer experience and call center solutions for North American enterprises and governments.

GTS and Zappix Launch Enhanced CX Solutions

April 2024

GTS achieves Silver Partner Status with Zoom, expanding its unified communications offerings and improving customer experience services.

Silver Partner Status with Zoom

September 2024

GTS is recognized as one of the "Top 10 AWS Companies to Watch" by CIOInsights for its groundbreaking cloud solutions.

Top 10 AWS Company to Watch

October 2024

Founding Pillar: GTS's Original Trailblazer

At the heart of GTS is our founder, Ram, whose unwavering values of integrity, innovation, and empathy have shaped our journey from the very beginning. Ram’s belief in the transformative power of technology, combined with his commitment to human-centered solutions, has guided GTS to where it stands today—an industry leader in customer experience (CX) and AI-driven solutions.

From day one, Ram envisioned a company that would not only embrace technology but also harness it to build meaningful human connections. His passion for blending cutting-edge AI with a deep understanding of customer needs has set GTS apart as the Gold Standard in CX innovation.

A Legacy Built on Core Values

Ram's leadership is built on core values that continue to guide our daily operations and inspire our team:

Empathy in Technology

Ram believes that technology should enhance human interactions, not replace them. GTS solutions are always designed with the customer at the center, ensuring that technology fosters warmth and connection.

Innovation with Integrity

Under Ram’s leadership, GTS has grown by maintaining honesty and transparency. Every solution we deliver is rooted in these principles.

Embrace Challenges

GTS thrives on overcoming obstacles. Ram instilled the belief that perseverance and dedication are key to delivering exceptional results.

Empowering Diverse Talent

Ram champions diversity, knowing that innovation thrives when teams from different backgrounds come together to solve problems creatively.

Driving the Future of CX and AI

As we look ahead, Ram's vision continues to propel GTS forward. With our advanced partnerships and AI-driven innovations, we’re not just keeping pace with technology; we’re leading the future of customer engagement. GTS will continue to innovate, creating personalized, scalable, and transformative solutions for our clients while staying true to Ram's founding principles.

Ram’s journey as a leader has laid a strong foundation for GTS. As we move forward, we are more determined than ever to uphold his legacy of excellence, human connection, and cutting-edge innovation, setting new standards in CX and AI for years to come.

The Heart of GTS: Team Reflections

Attention to Detail

We deliver tailored, high-quality solutions with meticulous precision, ensuring every business need is met with excellence.

Respect for Others

We foster collaboration through trust and transparency, delivering human-centered solutions that address clients' unique challenges.

Constant Drive for Innovation

Driven by curiosity, we continuously explore new technologies, ensuring our clients stay ahead in a rapidly evolving digital world.

Team Reflections and Stories

Sitaram Pispati

It has been a great journey for me and being with GTS for so long, I have seen GTS grow through the years! Ram has always treated me as a friend. I have seen several people come and go, but I can say one thing with certainty, Ram is great at identifying the right talent.

I have grown with the company both professionally and personally. I still remember the days when my son was a baby and I would be working while rocking him in my lap. Then were the days when my son wanted to participate in my office calls!

I have made several friends at GTS. It is like a family for me!

Shaping Tomorrow:
GTS's Vision for the Future

Pioneering CX and AI: Continuing to push the boundaries of customer experience and artificial intelligence with innovative, transformative solutions.
Strategic Partnerships: Strengthening alliances with industry leaders like AWS, Genesys, Google, and Zoom to deliver cutting-edge technology solutions.
Customer-Centric Innovation: Developing scalable, AI-driven solutions that empower businesses to connect with their customers in more meaningful ways.
Dedicated Team of Experts: Leveraging the expertise of our talented team to drive growth and success in the evolving digital landscape.
Global Leadership: Setting the Gold Standard in contact center transformation, leading businesses toward stronger customer relationships and deeper loyalty.
Future-Ready Vision: Preparing for the challenges and opportunities of tomorrow, GTS is committed to shaping the future of customer engagement.