We’re proud to be a Genesys Premier Partner.
GTS has been a trusted Genesys partner since our founding in 2014. Our team brings a combined 100 years of Genesys platform experience to every project. From design and implementation to ongoing optimization, we bring a collaborative approach to creating secure, scalable, AI-driven CCaaS solutions that help organizations unlock new efficiencies, drive measurable outcomes, and create exceptional experiences.
Design, Build, Support
Accelerating Your Genesys Cloud & AI Transformation
With over 100 years of combined Genesys experience, GTS brings unmatched technical depth to your contact center environment. Our Solution Architects, Business Analysts, and AI Specialists have spent decades mastering the platform’s architecture, deployment strategies, and integration capabilities. This extensive, hands-on knowledge, paired with our advanced vendor certifications, allows us to seamlessly build, optimize, and support your entire Genesys Cloud ecosystem to drive meaningful business outcomes.
Strategic Consulting & CX Assessments
Backed by decades of hands-on experience, our consultants evaluate your current environment and provide comprehensive roadmaps for migrating to Genesys Cloud or expanding your current footprint. Every consulting engagement delivers actionable recommendations to help you leverage Genesys AI and modernize your daily operations.
Implementation & System Integration
Whether migrating from a legacy on-premise system, deploying a new Genesys Cloud instance, or integrating third-party applications, our seasoned team guides your Genesys deployment from initial requirements to final launch. Our intimate understanding of the Genesys architecture ensures a smooth, highly secure, and risk-mitigated rollout.
Platform Optimization & Modernization
Before recommending new investments, our experts evaluate your current Genesys Cloud organization for operational health, security, and AI-readiness, exploring ways to fully leverage your existing licensing, streamline agent workflows, and activate underutilized features to keep your contact center operating at peak performance.
Managed Services & Ongoing
Support
Our relationship doesn't end at go-live. From handling day-to-day administrative tasks like user management, queue modifications, and routing adjustments, to providing Tier 1–3 technical support with guaranteed service level agreements (SLAs), to guiding you through platform updates and continuous release cycles, our managed services act as an extension of your IT department.
Partner Delivery & Subcontracting Services
As a trusted Genesys partner, we provide technical expertise to providers, consultants, and partners on a subcontract basis. Our certified engineers integrate seamlessly into your projects as a white-labeled or co-delivery team, enabling you to deliver high-quality Genesys services without building an internal practice.
Dedicated Project & Program Management
Our Project Managers ensure complex Genesys migrations and AI deployments are executed on time, within budget, and to your business requirements. Adhering to strict industry standards, we manage project planning, cross-functional communication, risk mitigation, and issue resolution, empowering your internal teams to focus on core strategic objectives.
Optimize your Agentic Virtual Agents
How GTS Transforms the Intelligent Execution of Genesys AVA
Upgrade your CX from scripted chatbot reactions to intelligently automated execution. Genesys Cloud™ Agentic Virtual Agent is an autonomous digital agent powered by large action models that can understand customer goals, reason through context, and meet customer needs by carrying out multi-step workflows across channels and systems.
AVA brings intelligent automation. Let GTS amplify its value.
GTS ensures that AVA is implemented, integrated, and optimized to deliver measurable business outcomes. We help by:
Fully integrating AVA with backend systems
such as CRMs and APIs, enabling the virtual agent to take appropriate action.
Adding AI-driven automation
like intelligent routing, predictive insights, and generative AI capabilities.
Establishing analytics and feedback loops
so you can continuously monitor and refine performance
Improving Experiences Across Industries
Whether you are focused on building public trust, driving customer loyalty, or improving patient outcomes, Genesys Cloud provides the foundation for exceptional experiences. Our team leverages decades of platform expertise to tailor Genesys Cloud to the unique regulatory, operational, and workflow requirements of your industry — empowering you to deliver seamless and personalized interactions at scale.
Healthcare
Improve both patient and clinician experiences by linking records directly with live communications, giving care teams the immediate clinical context they need to streamline scheduling and patient support.
Retail
Drive customer loyalty and optimize retail operations by unifying digital messaging with purchase histories, delivering highly personalized shopping support that resolves inquiries instantly.
State & Local Government
Build public trust and increases agency efficiency by providing secure, reliable access across voice, SMS, and chat, simplifying resident intake and community support.
Hospitality
Enable more responsive, personalized service by connecting guest reservation data with real-time communication channels, ensuring a seamless experience from booking to checkout.
Financial Services
Enhance risk management, security, and compliance by securely routing customers to specialized advisors and unlocking real-time insights to resolve complex account inquiries.
Travel
Deliver seamless journeys from booking to post-trip engagement by combining proactive travel alerts with conversational automation to smoothly manage inquiries during unexpected travel disruptions.
Higher Education
Improve student outcomes and institutional efficiency by coordinating enrollment and support — like routing academic inquiries to the right advisors while sending proactive reminders about deadlines.
