Why Choose OmniAssist?
OmniAssist redefines customer support with fast, personalized, and reliable AI-powered interactions that scale with your business needs.
Instant
Responses
Fast, Real-Time Assistance
OmniAssist delivers instant responses, ensuring quick support without waiting for human intervention.
Personalized Interactions
Tailored to Your Needs
OmniAssist learns from every conversation, adapting to provide more relevant and effective responses as it goes.
Always
Available
24/7 Digital Assistant
Access support at any time—OmniAssist is always online, providing assistance whenever you need it, day or night.
Predictable Excellence
Reliable Outcomes
Enjoy consistent, high-quality results with a transparent framework designed for dependable and predictable performance.
The OmniAssist Approach
OmniAssist: Flexibility Meets Innovation
OmniAssist is engineered to improve digital engagement through a combination of advanced AI technology, personalized interactions, and fast, accurate responses.
OmniAssist Pricing Flexibility
Hourly
Pay-per-use with flexible hourly pricing.
Block
​Pre-purchase a block of 500 hours for continuous support.
Replenish
Replenish your hours as needed to ensure uninterrupted service.
Instant Support : Real-time, accurate responses to your customer inquiries.
Task Automation: Automate customer service tasks and ensure efficient operations.
User Feedback : Collect feedback to improve responses and overall service quality.
Multi-Platform Integration: OmniAssist works across websites, apps, and other platforms.
Personalization : Tailor interactions based on user preferences and behaviors.
Account Manager (AM)
Manages customer success, ensures smooth project execution, and oversees tier-hour consumption and escalation.
Solutions Architect (SA)
Oversees technical aspects, manages the execution of goals, and ensures that solutions meet your business objectives.
Senior CCaaS Cloud Engineers (SCCE)
Provide expert knowledge to implement and optimize your Genesys cloud solutions.
CCaaS Cloud Engineers (CCE)
Experts in automation, DevOps, and scripting to streamline Genesys cloud infrastructure.
OmniAssist Onboarding & Engagement Process
Seamless onboarding for an optimized user experience: