Global Technology Solutions Inc. Announces Integrations with Amazon Chime SDK
Global Technology Solutions Inc., a leading provider of empathetic change management for digital transformation, is proud to announce integrations with Amazon Chime SDK and Amazon Chime Voice Connector.
With the Amazon Chime SDK from Amazon Web Services (AWS), builders can easily add real-time voice, video, and messaging powered by machine learning into their applications. The Amazon Chime Voice Connector provides Session Initiation Protocol (SIP) trunking service for existing phone systems. Organizations using Amazon Chime Voice Connector pay a monthly charge for phone numbers and by the minute for calls. Unlike working with a legacy voice network carrier, there are no license agreement fees, no concurrent call path charges, no commitments, and no contracts required.
By integrating with Amazon Chime SDK, GTS can elevate the customer experience. Instead of managing disparate telco carriers through email and various proprietary web portals, clients can now manage their entire voice network infrastructure from a single, cloud-based console. GTS delivers customers the freedom of never again needing to over-provision inefficient and costly burst capacity. Leveraging the power of Amazon Chime Voice Connector, GTS delivers solutions that automatically scale to handle their customer's busiest traffic spikes, even when unanticipated.
“This marks another milestone in our relationship with AWS and towards building a world centered around Total Experience,” said Ram Agarwal, President & CEO of GTS. “Technology is always evolving, and we must evolve with it. Amazon Chime is disrupting how voice communication is handled, and our world class team is proud to be among the trusted AWS Partners implementing it.”
ABOUT GTS
GTS (Global Technology Solutions) is a leading customer experience (CX) technology company specializing in AI-powered contact center solutions, cloud migrations, and omnichannel engagement. As a trusted partner of Genesys, Amazon Web Services (AWS), and Google Cloud, GTS helps enterprises, higher education institutions, and government organizations transform their customer and constituent experiences.
To learn more about GTS, please visit www.gtscx.ai
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