Enhance Digital Engagement with OmniAssist
OmniAssist is a customer-facing bot widget that transforms user engagement across websites and intranets. It integrates seamlessly with Google Contact Center AI and Vertex AI to deliver intelligent, multilingual support. Fully customizable and easy to deploy, OmniAssist ensures your customers receive fast, efficient, and tailored support.
Why Choose OmniAssist?
OmniAssist provides intelligent, digital-first engagement, offering tailored conversations and effortless live agent escalation.
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Rapid Deployment
Go live in minutes with easy integration.
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Multilingual Support
Automatic translation for global customer interaction.
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Seamless Escalation
Effortlessly transfer to live agents when needed.
Transform Customer Interactions with OmniAssist
OmniAssist is a fully customizable bot widget designed to enhance customer experiences on your website or intranet. Integrated with Google Contact Center AI and Vertex AI, it provides intelligent, multilingual support. Whether you're handling inquiries or offering real-time assistance, OmniAssist streamlines communication with seamless escalation to live agents.
OmniAssist Core Features
Customizable Design
Tailor the bot’s look, feel, and functionality to match your brand.
Video Chat & Screen Sharing:
Enable video and screen sharing for enriched customer interactions.
Multilingual Support
Automatic language translation enables global support with ease.
User Feedback
Gather valuable customer insights to improve service quality.
Seamless Agent Escalation
Smooth transition to live agents for complex customer queries.
Transcript Generation
Automatic generation of interaction transcripts for analysis and records.
Key Objectives of OmniAssist
Enhanced Engagement
Empower customers with instant, personalized support.
Tailored Conversations
Provide unique conversational experiences based on user behavior.
Effortless Escalation
Seamlessly escalate to live agents when required.
Global Reach
Support customers in multiple languages with ease.
Quick Deployment
Go live quickly with minimal setup time.
