GTS achieves AWS Service Delivery designation for Amazon Connect
ALTA LOMA, California, July 20, 2023 : Global Technology Solutions Inc. (‘GTS’ or ‘The Company’), a leading provider of empathetic change management for digital transformation, is proud to announce that it has achieved the Amazon Web Services (AWS) Service Delivery designation for Amazon Connect.
To earn the Amazon Connect Service Delivery Partner designation, GTS demonstrated the technical knowledge and expertise needed to successfully deliver Amazon Connect to customers. By achieving the Amazon Connect Service Delivery Partner designation, GTS has shown its strength in customer engagement, improving customer experience and business outcomes by understanding and choosing the best approach for the design and implementation of omnichannel contact center solutions for organizations.
“Achieving Amazon Connect Service Delivery Partner status is a significant milestone for us, as it validates the excellent work we are doing in providing our customers with personalized and optimized contact center solutions,” said Ram Agarwal, President & CEO of GTS. “We at GTS are thrilled to have achieved this designation, and we look forward to supporting our customers, both continuing and new, as an official Amazon Connect Service Delivery Partner.”
Contact centers sit at the heart of the all-important customer experience. Well-run contact centers cater to both customers and agents, providing multiple means of connecting, tools to help facilitate communication, and smart systems to help enhance the relationship even when people aren’t actively in contact. Through Amazon Connect, GTS offers 24-hour contact center setup, with expert-led solutions that optimize reliability, security, performance, and scalability while ensuring superior customer service at a lower cost.
Additionally, as an omnichannel, cloud-first contact center, Amazon Connect can enable customers with the channel of their choice to make connections—such as text message, voice, or social media—while accessing and leveraging the latest technology to improve both customer and agent experiences.
“78% of consumers have bailed on a transaction or not made an intended purchase because of a poor customer experience,” continued Agarwal. “By choosing GTS, now proudly an Amazon Connect Service Deliver Partner, organizations looking to transition into contact center as a service (CCaaS), or improve their existing CCaaS, can rest assured as they tap into our experts and well-tested processes that will build a competitive and modern contact center system that delivers an optimal customer experience.”
ABOUT GTS
GTS (Global Technology Solutions) is a leading customer experience (CX) technology company specializing in AI-powered contact center solutions, cloud migrations, and omnichannel engagement. As a trusted partner of Genesys, Amazon Web Services (AWS), and Google Cloud, GTS helps enterprises, higher education institutions, and government organizations transform their customer and constituent experiences.
To learn more about GTS, please visit www.gtscx.ai
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