Your Full Lifecycle Partner for the NICE Ecosystem

GTS provides NICE customers with end-to-end CX services—from strategy and implementation to integration, optimization, AI transformation, and ongoing support—helping you get more value from the NICE CXone platform and create better customer experiences.

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We’re proud to be a NICE Partner.

NICE provides the technology foundation. GTS helps you make it work for your business.We bring together CX strategy, cloud transformation, systems integration, conversational AI, data, and ongoing operational expertise to help organizations get more from NICE CXone.

Whether you're modernizing an existing contact center, introducing AI-powered self-service, connecting enterprise systems, or transforming workforce operations, GTS can help you move from platform capability to measurable execution.

Design, Build, Support

Accelerating Your NICE CXone & AI Transformation

GTS brings deep CX, cloud, AI, and systems integration expertise to your contact center environment. Our team works across strategy, implementation, integration, optimization, and ongoing support to help you build a secure, scalable, AI-ready NICE CXone ecosystem. Whether you are modernizing an existing environment or starting a new transformation.

Platform Optimization & Modernization

Before recommending new investments, we evaluate your existing CX environment for operational health, efficiency, security, and AI-readiness. We identify opportunities to streamline workflows, improve agent experiences, activate underutilized capabilities, and get more value from your NICE CXone investment.

Strategic Consulting & CX Assessments

Our consultants evaluate your current customer experience environment and identify opportunities to modernize, optimize, and prepare for AI. We develop actionable roadmaps aligned to your business goals, helping you make the most of NICE CXone capabilities while improving customer and agent experiences.

Managed Services & Ongoing Support

Our relationship doesn't end at go-live. GTS provides ongoing support across administration, platform management, user and workflow changes, troubleshooting, optimization, and platform updates. Our managed services act as an extension of your IT and CX teams, helping keep your environment running smoothly as your business evolves.

Implementation & System Integration

Whether you are deploying NICE CXone, migrating from a legacy contact center environment, or integrating third-party applications, our team guides your implementation from requirements through launch. We connect CXone with the systems, workflows, and data your teams rely on to create a secure and seamless customer experience.

Partner Delivery & Subcontracting Services

GTS provides technical expertise to technology providers, consultants, and partners looking to expand their NICE capabilities. Our team can support projects through white-labeled or co-delivery models, helping partners deliver high-quality CX solutions without having to build every capability internally.

Optimize Your Agentic AI

How GTS Transforms the Intelligent Execution of NICE CXone

Move beyond scripted interactions to intelligent, automated customer experiences. NICE combines AI, automation, digital engagement, and intelligent self-service to help organizations understand customer needs and take action across the customer journey.

AI brings intelligent automation. Let GTS amplify its value.

GTS helps organizations implement, integrate, and optimize NICE's AI capabilities so they work within the broader technology environment and deliver measurable business outcomes. We help by:

Connecting AI to your existing systems

Integrating NICE AI capabilities with CRMs, APIs, knowledge bases, and business systems so customer interactions can lead to meaningful action.

Automating customer and agent workflows

Using AI-powered self-service, agent assistance, intelligent automation, and workflow orchestration to reduce manual effort and improve resolution experiences.

Establishing analytics and feedback loops

Monitoring performance, customer interactions, and operational insights so teams can continuously refine AI experiences and improve outcomes.

NiCE Cognigy: Powering Conversational AI

NiCE Cognigy enables intelligent AI agents across voice and digital channels, helping businesses automate customer interactions and deliver more personalized experiences.

GTS helps organizations implement and integrate Cognigy with their existing systems, workflows, and customer experience platforms turning AI capabilities into practical business outcomes.

•⁠ ⁠Intelligent Self-Service: Automate routine customer interactions and support faster resolutions.
•⁠ ⁠Connected Workflows: Connect AI agents with business systems, knowledge bases, and customer data.
•⁠ Continuous Optimization: Refine AI-driven experiences to improve service quality and operational efficiency.

Explore AI-Powered CX

Improving Experiences Across Industries

Healthcare

Connect patient communications with the systems and information care teams rely on to improve scheduling, support, and overall patient experiences.

Retail

Unify customer interactions across digital and voice channels to deliver more personalized support while improving operational efficiency and customer loyalty.

State & Local Government

Provide secure and accessible communication across voice, SMS, and digital channels while helping agencies improve resident services and operational efficiency.

Hospitality

Connect guest information and communication channels to deliver more responsive, personalized service throughout the guest journey.

Financial Services

Support secure, compliant customer interactions while helping organizations route inquiries, assist agents, and use real-time insights to resolve complex requests.

Travel

Combine conversational AI, proactive communication, and automation to support customers from booking through post-trip engagement, including during unexpected disruptions.