AI keeps evolving. We help you stay ahead of the curve.
AI technology is like the weather: reliably unreliable. Whether it’s getting better (or occasionally getting worse) it never stays the same for long. That’s why GTS provides managed services to keep you ahead of the curve. We embed with your team to watch for model drift, manage upgrades, and continuously tune your solutions - so you stay on top of the latest and best upgrades, without the risk or extra effort.
Managed Services & AIOps
Run, monitor, and continuously optimize
A fully optimized AI solution will always be a moving target. Whenever customer behaviors change, or new business processes are added in, models slowly drift and performance shifts accordingly-even if no one is measuring it.
And even as AI technology evolves and newer, better models hit the market, promising exciting new features and capabilities, adoption is rarely a simple plug-and-play upgrade. Each new adjustment requires careful evaluation and fine tuning to preserve the experience you've worked hard to build.
Our managed services and AI Ops provide a pain-free, seamless, and transparent way for you to make the most of your AI investment. Our team of experts embeds within your team, becoming an expert extension that offers proactive monitoring, guidance, and ongoing fine-tuning and optimization – ensuring your AI solution evolves alongside your business and you stay ahead of the curve.
What We Do
Managed AIOps
Continuous monitoring, anomaly detection, and automated remediation across your AI and contact center estate helps you catch issues before they can ever reach customers.
Model drift detection
Ongoing measurement of model and agent performance catches drift and degradation early, before it can show up in your customer experience or KPIs.
Managed model upgrades
As new models release, we evaluate, tune, and test them against your use cases, so you experience a seamless upgrade without the risk or effort of doing it yourself.
Continuous optimization
Regular tuning of prompts, grounding data, intents, and routing based on real interactions that improves your accuracy and outcomes.
Platform operations and support
Day-to-day administration, configuration, and 24/7 support for your CCaaS and cloud platforms, backed by clear SLAs.
Performance analytics and reviews
Dashboards and regular business reviews that track KPIs and ROI against the success framework, keeping outcomes visible to leadership.
Our Approach
We manage your services. You reach your success metrics.
Embed & align
We become a member of your team - learning your environment, your short-term and long-term goals, and your success metrics - and set a cadence for how we’ll work together.
Monitor & detect
We continuously monitor performance, health, and model drift across your AI solutions and service platforms, catching any degradation before it reaches customers.
Optimize & upgrade
We proactively tune your solutions and manage upgrades as new releases arrive, keeping you on the latest and best models without disrupting your operations.
Review & advise
We meet on a regular cadence to review performance, share insight, and recommend any improvements or next steps - so you can focus on the big picture.
Industries We Serve
Government
Keep constituent-facing systems reliable, current, and compliant with continuous monitoring and support tuned to meet federal and state requirements.
Finance
Maintain uptime, security, and audit-ready operations while keeping models current in a regulated environment.
Retail
Keep contact center and AI performing through seasonal peaks with proactive monitoring and rapid response.
Healthcare
Keep patient-facing systems available and accurate and patient data secure and private with continuous monitoring and tuning.
Higher Education
Scale for peak periods and ensure enrollment and support systems stay dependable through the entire academic calendar.