Industry Challenges
State and local governments are under pressure. From constituents, who want the same intuitive experiences they can expect from the private sector. From legacy systems and processes, struggling to keep up with demand. From workforce gaps and constrained budgets, forcing more efficiencies with fewer resources.
GTS helps improve customer experience in the public sector by streamlining services, connecting siloed systems, and enabling more responsive, user-friendly digital interactions. By breaking down data silos and leveraging AI-driven insights, GTS empowers agencies to deliver faster, more transparent services, reduce administrative burden, and better meet the needs of your constituents.
Our Public Service Solutions
OmniDARS & OmniAdjudicate
A modern platform replacing paper-heavy municipal workflows with cloud-native virtual hearing rooms, Human-in-the-Loop AI decision support, and deep fraud detection for everything from UI claims to permitting.
Gemini for Government & Pre-Built Agents
Rapid, compliance-focused implementations —including Google Distributed Cloud for air-gapped environments—with a catalog of pre-built agents designed for tasks like FOIA requests, grant applications, and regulatory compliance.
Conversational
IVR
Serve your constituents with a multilingual, AI-driven interactive voice response that handles massive call volumes seamlessly and integrates web chat and SMS to deliver real-time case status and benefits management.
Compliance
Assist
Automate regulatory audits and compare massive document packets against local statutes, Flagging policy gaps to ensure ethical AI use and full public accountability.
Your Results
More Intuitive Services
We’ve staked our reputation on rapid turnarounds and delivering superior results with 24/7 support and continuous solution optimization.
Escape the pilot and proof of concept cycles
Move your AI use cases from isolated experiments into production, at scale, across departments.
Remove data silos
Knock down data silos across agencies for transparent, secure communications.
Responsible AI governance
Build public trust by meeting explainability and accountability standards
Increase efficiency
Deliver services with fewer resources.
Our Methodology
Assessment
We evaluate your current CX strategies and workflows to identify pain points, sources of friction, and opportunities for enhancement.
Integration
We align with stakeholders to design, build, and integrate the solutions that help you meet your business objectives.
Optimization
We use real-time insights from feedback and interaction data to continuously refine processes for peak performance and customer satisfaction.
Innovation
We implement forward-thinking approaches to stay ahead in customer experience.
Agencies and Departments We Serve
State agencies
County governments
Municipal and city governments
Public safety
Transportation
Agencies and Departments We Serve
State agencies
Public safety
County governments
Transportation
Municipal and city governments
Our Partners
We partner with industry leaders to deliver secure, scalable cloud infrastructure, AI-driven insights, and intelligent engagement solutions—helping public sector organizations modernize operations, enhance citizen experiences, and drive more efficient, transparent, and impactful service delivery.
