Patients expect healthcare to simply work the way they expect.
At GTS, we focus on the engagement layer: how people get access, book appointments, and get answers. Leveraging your existing systems, GTS helps to orchestrate the patient journey to make each interaction simple, using AI only where it makes sense.
Industry Challenges
Most healthcare experience problems aren't clinical. They are friction points in patient access: long hold times, repeating medical history to multiple departments, and poorly designed digital tools that end up complicating the processes they are supposed to simplify. Those are measurable frustrations, and they're the ones GTS resolves.
Modern healthcare demands an experience that is as connected and intelligent as the care itself. By unifying patient experience strategy, robust data architecture, and purpose-built AI, GTS helps healthcare organizations transform complex journeys into seamless, responsive ecosystems. We focus on delivering value across the entire healthcare continuum.
For Patients: Intuitive Pathways to Care
We use data orchestration to bridge the gaps between systems, ensuring patients no longer have to navigate fragmented experiences. By deploying intelligent PX strategies, we make access to the most common activities simple. Whether you need access via phone, web, or other digital channels, GTS reduces the overall friction to make each patient interaction personalized and precise from the start.
Our Solutions
Data-Driven
Care Optimization
Interaction data reveals exactly where service breaks down. Our analytics solutions automatically monitor and synthesize feedback and sentiment across every channel, uncovering operational bottlenecks before they impact your CSAT or HCAHPS numbers.
Seamless Digital
Access
Provide patients with effortless, 24/7 access to care. Too often, patients are left to navigate through disparate systems to do the most basic things. GTS simplifies this, by putting the patient experience first that isn’t being driven by siloed systems.
Unified Access with OmniBots & OmniAssist
One secure conversational front door replaces a tangle of disconnected paths. We authenticate patients safely, then use conversational AI and real-time agent assist to handle scheduling, check benefit balances, and route inquiries. Patients move between channels and departments without starting over each time.
Your Results
Unify the Patient
Journey
Eliminate the need for patients to repeat their history by seamlessly orchestrating data across EHRs and communication platforms, creating a truly connected experience.
Enable Effortless
Access to Care
Deploy intelligent automation and secure self-service tools to make scheduling, billing, and care navigation intuitive and available 24/7 on the patient's terms.
Deliver Proactive Communication
Utilize journey analytics to send timely, automated outreach ensuring patients stay informed, engaged, and confident before and after their visits.
Modernize the Digital
Front Door
Expand convenient, omnichannel access that meets rising patient expectations and increases engagement.
Our Methodology
Assessment
We evaluate your current CX strategies and workflows to identify pain points, sources of friction, and opportunities for enhancement.
Integration
We align with stakeholders to design, build, and integrate the solutions that help you meet your business objectives.
Optimization
We use real-time insights from feedback and interaction data to continuously refine processes for peak performance and patient satisfaction.
Innovation
We Implement forward-thinking approaches to stay ahead in patient experience.
Our Partners
We partner with industry leaders to deliver secure, scalable cloud infrastructure, AI-driven insights, and intelligent engagement solutions—enabling healthcare organizations to modernize operations, enhance patient experiences, and drive better clinical and operational outcomes.
