Virtual agents.
Tangible results.
Happy customers.
Forget endless phone tree options or yelling “AGENT” repeatedly. We design and build AI voice and chat agents that can hold productive conversations, take action across your operations, and know when to bring a human into the loop.
Conversational & Agentic AI
Virtual agents for voice and chat
Your customers deserve to be able to access reliable assistance on their schedule, but scripted IVRs and legacy chatbots deflect or escalate almost as many issues as they resolve – forcing your human agents to handle both the original issue and your customers’ growing frustration.
Agentic AI changes the equation. Virtual agents can understand intent and context, retrieve information across systems, and resolve common issues automatically. And if a conversation requires a human touch, agentic AI can seamlessly hand off the conversation with full history and context, ensuring your customers get the best of both AI convenience and human expertise.
What We Do
Virtual voice agents
Say goodbye to rigid IVR menus. Natural-feeling conversational AI built on trusted platforms (like Google's Customer Experience Agent Studio on Gemini Enterprise Customer Experience) handles inbound calls, understands intent, and resolves or routes requests.
Chat and messaging agents
Serve your customers with AI agents across web, mobile, and SMS that can answer questions and complete tasks. Includes our own OmniBots multi-channel bots.
Agentic automation
Take action across siloed systems with automated agents capable of looking up records, updating accounts, cross-checking records, updating accounts, and completing transactions accurately and independently.
Agent assist and copilot
programs
Support your human agents with real-time AI answers, summaries, and suggestions for next-best actions, all based in your enterprise data and built on Google Agent Assist, Genesys Copilot, or our own OmniAssist.
Legacy NLU migration to Gemini Enterprise for CX
Modernize aging Dialogflow, IVR, and legacy NLU bots by migrating them to Gemini Enterprise for CX (GECX), unlocking generative agentic capabilities without starting from square one.
Design, grounding, and
guardrails
We guide you through the necessary conversation design, knowledge grounding, and safety guardrails that keep your agentic AI accurate, compliant, and on brand.
Our Approach
Successful conversational AI starts with a conversation with our experts.
Assess, Define & Design
We establish governance and success measures (KPIs, ROI), then design your agent experience — including intents, conversation flows, and integrations, in a technical design spec you approve before we build.
Build
We rapidly prototype to validate agent behavior early, select the right AI models per use case (based on factors like capability, cost, and latency) then integrate back-end actions and build in the measurement framework, with regular demos and checkpoints.
Test & Scale
We run AI evaluations against real datasets to test accuracy and intent recognition, tune prompts and grounding data, complete QA and UAT, then deploy to production with the change management and enablement to drive adoption.
Optimize
We review live performance against the previously defined success criteria, tuning prompts and curating knowledge from real caller and customer behavior - and transition to Managed Services & AIOps for continuous improvement.
Industries We Serve
Government
Give your constituents 24/7 self-service capabilities for common requests and checks, easing call center load during high-volume periods without adding headcount.
Finance
Automate routine servicing and inquiries securely, with agents designed to authenticate and act within a regulated environment.
Retail
Handle orders, returns, and product questions across chat and voice and scale services smoothly through peak demand periods.
Healthcare
Automate scheduling, appointment reminders, and answer patient questions with virtual agents built for privacy and accuracy.
Higher Education
Support students and applicants around the clock with agents for enrollment and financial aid inquiries and IT support.